Return Policy - Sanphorus

Return Policy

 

Returns, Refunds and Exchanges Policy, Payment Policy

How To Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email [email protected] to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Sanphorus LLC
Sales Department
8 The Green #4402, Dover, DE 19901, USA
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been opened, used, or altered will not be accepted for return or exchange.

Restocking Fee


All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Cash On Delivery

Money Transfer

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy
Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:
TNT Express
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Customs laws in the customer’s country

After shipping the products, Sanphorus isn’t responsible for special customs procedures/laws that may be implemented in the customer’s country while importing, in which should be followed by the customer.

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